This policy applies to all purchases made through the official website of Samya by Samishtha. By placing an order, you agree to the terms mentioned below. Please read them carefully before making a purchase.

1. Return & Exchange Window

You may request a return or exchange within 3 days from the date of delivery.

To be eligible:

●     The item must be unused, unworn, and in its original condition.

●     All original tags, packaging, invoices, and accessories must be intact.

●     Products showing signs of wear, scratches, perfume exposure, makeup stains, damage, or alteration will not qualify for return or exchange.

2. Return & Exchange Options

Return for Refund

Eligible products may be returned for a refund to the original payment method.

Exchange

You may exchange your product for:

• Another design
• Different size
• Different colour
• Another item of equal or higher value

(Price difference, if applicable, will be adjusted accordingly.)

Exchange Benefit

For exchange requests within India, we may provide complimentary return pickup or return shipping support in eligible service areas.

3. How to Request a Return or Exchange

Please contact us within 3 days of delivery through:

Email: care@samyabysamistha.com

Kindly share:

• Order number
• Reason for return/exchange
• Clear photos of the product, packaging, and tags

Our team usually reviews requests within 24 - 48 business hours and will provide further instructions.

Depending on service availability, we may:

●     Arrange a pickup, or

●     Request self-shipping of the product

If self-shipping is requested, customers are advised to keep the courier receipt safely until the process is completed.

4. Refund Process

Once the returned item is received and passes quality inspection at our facility, refunds are processed within 5 - 10 business days to the original payment method.

Refund methods may include:

• Credit/Debit Card
• UPI
• Net Banking
• Wallets
• Bank Transfer (for eligible COD orders)

Important Notes

• Refund processing begins only after successful inspection of the returned product.
• For Cash on Delivery (COD) orders, refunds are processed via bank transfer or UPI to the customer’s registered details.
• If an order qualified for free shipping, the original shipping charge (if applicable) may be deducted from the refundable amount.
  
  

5. Cancellation Policy

Orders can only be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and will fall under the Return & Exchange Policy.

6. Non-Returnable & Non-Exchangeable Items

Due to hygiene, safety, and product nature, the following items are not eligible for return or exchange:

• Earrings and worn jewellery items
• Used or damaged products
• Customised or personalised jewellery
• Made-to-order items
• Sale, clearance, or final sale products
• Products damaged due to misuse, improper handling, exposure to moisture, perfume, chemicals, or normal wear and tear
  
  

7. Damaged, Defective or Wrong Items

If you receive:

• A damaged product
• A defective item
•  A wrong product
• Missing items or accessories

Please contact us within 3 days of delivery with:

• Your order number
• Clear photos/videos
• Packaging images
  
  

Important

An unboxing video recorded from the beginning of opening the package is mandatory for claims related to:

•  Missing products
• Wrong items
• Transit damage
• Empty parcel claims

After verification, we may offer:

• Replacement
• Store credit
• Refund

depending on stock availability and issue verification.

8. Product Appearance Disclaimer

Slight variations in colour, texture, shine, or finish may occur due to:

• Photography lighting
• Mobile/computer screen settings
• Handcrafted detailing

Such minor variations are natural and shall not be considered defects.

9. Exchange Processing Time

Approved exchange orders are generally processed within 5–7 business days after the returned item is received and approved.

10. General Conditions

●     All returns and exchanges are subject to quality inspection.

●     We reserve the right to reject claims that do not meet our policy conditions.

●     Return/exchange approval is solely at the discretion of Samya by Samishtha after inspection and verification.

As a small handcrafted jewellery brand, every piece is carefully created and packed with attention to detail. These policies help us maintain fairness, quality, and a smooth experience for all customers.

Contact Us

For support, sizing help, exchange assistance, or product-related queries:

Email:  care@samyabysamistha.com

WhatsApp: +91- 8076621656 (Only for Chat)

Customer Support Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST