At Samya by Samishtha, we are committed to protecting your privacy and ensuring the security of your personal information. As a small, handcrafted jewellery brand founded in Delhi by Samishtha, we value the trust you place in us when you visit our website, shop with us, or interact with our services.

This policy applies to all users of our website (click here), mobile site, and any related services. By using our platform or providing your information, you consent to the practices described here. If you do not agree, please do not use our services.

1. Information We Collect

We collect information to provide you with a seamless shopping experience, from browsing our collections of oxidised bangles and pearl jhumkas to completing your purchase.

Personal Information You Provide Directly:

• Name, email address, phone number, delivery address, billing address.

• Payment details (card number, expiry, CVV - processed securely via third-party gateways; we do not store full card details).

• Account information (if you create one: username, password).

• Additional details you share, such as order notes, gift messages, or feedback.

Automatically Collected Information:

• Device and usage data: IP address, browser type, operating system, pages visited, time spent, referral sources.

• Cookies and similar technologies: Session data, preferences (e.g., items in cart).

• Location data: Approximate location from IP or device settings (for shipping estimates).

Information from Third Parties:

• Payment gateways (e.g., Razorpay) for transaction verification.

• Shipping partners (e.g., Delhivery) for delivery updates.

• Analytics tools (e.g., Google Analytics) for anonymous usage insights.

We do not collect sensitive personal data (e.g., health, religion, financial status beyond payment) unless necessary for a specific order.

2. How We Use Your Information

We use your information lawfully and only for legitimate purposes:

• To process orders, deliver jewellery, handle payments, and provide customer support.

• To personalize your experience (e.g., recommend matching kempu sets based on past views).

• To send transactional emails/SMS (order confirmations, shipping updates).

• For marketing (with your consent): Newsletters about new collections or promotions.

• To improve our services: Analyze site usage, prevent fraud, resolve disputes.

• To comply with legal obligations (e.g., tax records, responding to government requests).

We process data based on:

• Your consent (for marketing).

• Performance of a contract (order fulfillment).

• Legitimate interests (site improvement, fraud prevention).

• Legal requirements.

3. Sharing Your Information

We do not sell your personal information. We share it only as necessary:

• Service Providers: Shipping partners (Delhivery, Blue Dart), payment gateways (Razorpay), email/SMS services, IT support – they are bound by confidentiality and use data only for our purposes.

• Affiliates/Business Partners: In case of future growth or mergers (with same protections).

• Legal Requirements: If required by law, court order, or to protect rights/safety.

• With Your Consent: For any other purpose you explicitly approve.

We ensure all third parties comply with DPDP Act and Indian data protection standards.

4. Data Security

We take security seriously to protect your information:

• Encryption (SSL/TLS) for data in transit.

• Secure servers with access controls.

• Regular security audits.

• Limited internal access (only authorized team members).

While we strive for perfect security, no system is 100% risk-free. In case of a breach, we will notify affected users and authorities as required by law.

5. Cookies and Tracking Technologies

We use cookies (small text files) to enhance your experience:

• Essential Cookies: For site functionality (cart, login).

• Performance Cookies: To analyze usage (Google Analytics – anonymized).

• Marketing Cookies: For personalized ads (if consented).

You can manage cookies via browser settings or our consent banner. Disabling them may affect site features.

6. Changes to This Policy

We may update this policy. Changes will be posted here with the new effective date. For significant changes, we notify via email or site notice.

Contact Us

For questions, complaints, or to exercise rights:

Email: samyaafashion@gmail.com

Thank you for trusting Samya by Samishtha. We’re dedicated to protecting your privacy while bringing you timeless jewellery.