FAQs
What materials are used in our jewellery?
Our jewellery is primarily made from high-quality brass alloy with antique gold plating, semi-precious stones (like pearls and kempu), and oxidised finishes for that vintage charm. All pieces are nickel-free and skin-friendly, designed for everyday wear without causing irritation. We focus on affordable luxury with ethical sourcing.
Is it safe to buy jewellery online from us?
Absolutely! We use secure payment gateways (including UPI, cards, and wallets) with SSL encryption. Every order comes with detailed product descriptions, high-resolution images, and a authenticity guarantee. We're based in India and comply with BIS standards where applicable for plated items.
What is your shipping policy?
- Domestic (India): Free shipping on orders above ₹549. Standard delivery: 3-7 business days via trusted partners.
- Orders are processed within 1-2 business days. You'll receive a tracking link via email/SMS.
What is the return and exchange policy?
- Returns: 14-day hassle-free returns for unused items in original packaging. Refunds issued to original payment method within 7-10 days (minus shipping if applicable).
- Exchanges: Easy exchanges for size/design within 14 days. Custom or sale items are non-returnable.
- Initiate via our website or email samyaafashion@gmail.com with your order ID.
How do I choose the right size for bangles, rings, or earrings?
Bangles: Measure your hand circumference (closed fist) and refer to our size chart (e.g., 2.4, 2.6, 2.8 inches). Most are adjustable or openable.
Rings: Use our printable ring sizer or visit a local jeweller. Standard Indian sizes: 10-18.
Earrings: Clip-ons and push-backs available; weights noted for comfort (light for daily, heavier for statements).
Pro tip: Contact us for video calls to try virtually!
How should I care for and maintain my jewellery?
Store in a dry, airtight pouch away from moisture, perfumes, and chemicals.
Clean gently with a soft cloth; avoid water/ultrasonics.
For oxidised pieces: Embrace the patina - it adds character! Polish lightly if needed.
Do you offer customisation or personalised jewellery?
Yes! Founded by the talented Samishtha, we specialise in bespoke designs. Customise motifs, engravings, or colours – starting at no extra cost for minor tweaks. Email us at samyaafashion@gmail.com with your ideas for a quote (turnaround: 7-14 days).
What payment options are available?
Secure options: Credit/Debit Cards, Net Banking, UPI, Wallets (Paytm, Google Pay), EMI (via partners), and COD for India (up to ₹5000). GST included in prices; invoices provided.
How can I contact customer support?
Email: samyaafashion@gmail.com (response within 24 hours).
Follow us on Instagram @samyabysamishtha for updates!